FAQs | Cash Advance

Frequently Asked Questions

Why should my company partner with QLO?

QLO is a cost-free and risk-free salary loan facility that companies can use to augment employee benefits. QLO provides employees quick access to cash to address urgent financial needs.

How can QLO help my company?

QLO helps companies to provide additional benefits to their personnel, to enhance employee retention and productivity.
QLO also allows companies to focus and channel more resources to their core business.

Can all companies partner with QLO?

To be a QLO partner company, the company must be duly registered with DTI or SEC and should have at least 200 regular employees.

What are the requirements needed for the company to be accredited?

To be an accredited QLO partner company, the following documents are required:

  • DTI/SEC Certificate of Registration
  • Articles of Incorporation and By-Laws / Articles of Partnership and By-Laws
  • General Information Sheet (GIS), if applicable
  • Latest Audited Financial Statement (AFS) / Income Tax Return (ITR) with BIR or bank stamp
  • Secretary’s Certificate or Board Resolution on Authorized Representative/s
  • Accomplished Company Information Sheet (CIS) and Signature Card (SigCard)
  • Valid IDs of Authorized Representative/s

If you have any questions, please feel free to contact us on the following:

Landline: +63 2 571 2518
Email: info@qlo.com.ph

Does QLO partner with companies with offices and employees based outside Metro Manila?

Yes, QLO can partner with companies whose offices and employees are located outside Metro Manila.

What is a QLO Cash Advance?

QLO Cash Advance is the new salary loan product offered by QLO that provides a fraction amount of salary loan at 0% interest rate and payable within a short term period.

How can an employee apply for a QLO Cash Advance?

To apply for a QLO Cash Advance loan, an individual should be an employee of a QLO partner company and also enrolled in the system. Once enrolled, the employee may apply for a QLO Cash Advance through QLO online or through the mobile app

My company is not yet accredited, can I refer my employer?

A company or employer can be referred to become a QLO partner company by sending the following details to info@qlo.com.ph:

  • Name of Company
  • Address
  • Human Resources Manager / Head
  • Email Address
  • Contact Details

Once received, a QLO representative will reach out to the contact person provided.

How can the employee qualify for a QLO Cash Advance?

Only employees of partner companies may apply for QLO. To qualify for loan, he or she:

  • Must be reporting as a full-time regular employee of the company.
  • Must be employed for at least 6 months with the company
  • Must be 18 to 64 years old upon loan approval.
  • Must have no pending resignation, retirement or separation
What are the requirements to apply for a QLO Cash Advance?

For loan applications, the employee is required to submit very minimal documents by uploading the following documents in the QLO app:

  • At least one (1) government-issued valid ID.
  • Company ID or COE
  • Two (2) latest pay slips
  • Three (3) specimen signatures in a clear white background

Some requirements may be waived or added depending on the company’s nature of business.

How much is the minimum and maximum cash advance can QLO grant?

QLO Cash Advance amount ranges from Php 3,000 up to 25% of basic monthly salary but not over 8,000.00

What are the available payment terms for the QLO Cash Advance?

QLO Cash Advance is payable up to one (1) month payment term.

Is there a processing fee when availing of a QLO Cash Advance?

Cash Advance has a one-time processing fee, for as low as Php 500, which will be deducted from the proceeds to be received by the employee-borrower.

What is the interest rate when availing of a QLO Cash Advance?

QLO Cash Advance has no interest charge.

How will the employees receive their QLO Cash Advance?

The employee’s QLO Cash Advance shall be remitted through the employee’s payroll bank account.

How do we view the amount to be paid per payment cut-off?

For employees: The borrower’s dashboard on the QLO app will show your upcoming payment dues as well as your payment history.

For employers: The amount to be paid and their due dates may be viewed from the employer’s dashboard. You will also receive an email alert a week before the payment due date.

Can the company download the billing statement from the QLO app?

For employees: In lieu of a billing statement, employee-borrowers may view their payment history and upcoming payment due dates through their personal dashboard.
For employers: Yes, the billing statement and its breakdown may be viewed and downloaded from the app. 15 days before the payroll date.

Does QLO require a co-guarantor, co-maker, or co-borrower for a QLO Cash Advance?

The employee doesn’t need a co-borrower, co-maker, nor co-guarantor to apply for a QLO This is not required. The QLO Cash Advance will solely depend on your monthly income and capacity to pay.

How will the employees pay for their QLO Cash Advance?

Settlement of QLO Cash Advance will be conveniently done via salary deduction.

Can an employee apply for a QLO Cash Advance even if he/she has a history of unpaid credit card or loan with another financial institution?

Yes, QLO bases its decision on the endorsement of the employer and is not dependent on a negative credit record.

Can an employee re-apply for a QLO Cash Advance if his/her loan application got declined?

Yes, the employee may re-apply for a QLO Cash Advance one (1) month after.

Can an employee re-apply for a QLO Cash Advance if his/her application got returned?

Yes, the employee just needs to comply with the additional requirements needed by QLO. Once compiled, the employee may then re-submit his/her application.

Can an employee apply for a QLO Cash Advance while his/her current regular Salary loan is ongoing?

The ongoing salary loan must be settled first before the employee can avail a QLO Cash Advance.

Will there be a penalty if an employee-borrower won’t be able to settle their QLO Cash Advance on time?

Yes, a penalty charge will be imposed to the employee-borrower’s account in case of non-payment.